Privacy Policy

Dubbo Ford is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Dubbo Ford manages personal information. It is structured as follows:

1. Personal information Dubbo Ford collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Dubbo Ford and complaints
10. Changes to Privacy Policy

1. Personal information Dubbo Ford collects

The main types of personal information Dubbo Ford collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Dubbo Ford such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Dubbo Ford's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Dubbo Ford's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Dubbo Ford's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Dubbo Ford.

Dubbo Ford collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Dubbo Ford keeps of telephone calls, or emails received, or messages sent to Dubbo Ford or posted on Dubbo Ford's pages on social media);
• Dubbo Ford's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Dubbo Ford collects personal information in connection with running its business directly from the individual concerned. On occasion Dubbo Ford may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Dubbo Ford stores personal information in electronic and paper form.

Dubbo Ford uses and discloses personal information as follows:

• to source vehicles and sell them to Dubbo Ford's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Dubbo Ford's customers and prospective customers;
• to obtain products, services or information from Dubbo Ford's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Dubbo Ford knows about them);
• to operate and manage Dubbo Ford's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Dubbo Ford. For example, Dubbo Ford may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Dubbo Ford also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Dubbo Ford uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Dubbo Ford uses in the operation of the computer program is browsing history on Dubbo Ford's websites, name, contact information, and other information you may input into Dubbo Ford's websites. The level of human oversight Dubbo Ford provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Dubbo Ford's staff.

4. Cookies

Dubbo Ford uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Dubbo Ford's web server. Dubbo Ford may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Dubbo Ford's platforms and those social media platforms. Dubbo Ford's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Dubbo Ford's website.

5. Links to other websites

Dubbo Ford's website may contain links to third party websites. Dubbo Ford does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Dubbo Ford and do not wish to receive these communications from Dubbo Ford in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Dubbo Ford.

7. Overseas transfers

Dubbo Ford's website/s are hosted in Australia. On occasion, a third party service provider Dubbo Ford engages or that Dubbo Ford is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Dubbo Ford holds about them by contacting Dubbo Ford during business hours on 02 6884 9755 or via the contact page.

Dubbo Ford may require an individual making a request to verify their identity before processing their request.

Dubbo Ford will aim to respond to all requests promptly and within 30 days.

Dubbo Ford may refuse a request where permitted or required by law. Dubbo Ford will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Dubbo Ford and complaints

If you have any queries, concerns or complaints about how Dubbo Ford handles your personal information please contact Dubbo Ford during business hours on 02 6884 9755 or via the contact page. Dubbo Ford may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Dubbo Ford can understand the nature of your concern. In most cases, Dubbo Ford will ask that you put your request in writing.

Dubbo Ford takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Dubbo Ford's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 6884 9755
• Mailing Address: 100 Wheelers Ln, Dubbo, NSW, 2830

10. Changes to Privacy Policy

Dubbo Ford may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.